Agreement to Terms

Please read these Terms carefully before using the Site or Services. By accessing or using the Site, Services and/or Content (defined below) in any manner, you agree to comply with these Terms and other handling of information as described in our Privacy Policy, ("www.macanstudios.com/privacy-policy"), (the "Privacy Policy"). If you do not agree with these Terms and our Privacy Policy, you may not use our services.

Definitions

Client

Any individual or organization purchasing services from Macan Studios.

Services

All offerings provided by Macan Studios, including but not limited to web development, custom software, graphic design, and Discord server setup.

Agreement

A contractual relationship formed between the Client and Macan Studios upon acceptance of these Terms.

Service Agreement and Usage

Eligibility

Clients must be at least 18 years old or have legal parental/guardian consent to enter into this Agreement.

Service Request

All services must be requested through the official communication channels, including our Discord server’s ticketing system.

Prohibited Uses

Clients agree not to misuse our services for illegal activities, fraud, or activities that violate intellectual property rights.

Amendments

Macan Studios reserves the right to update or modify the scope of services at its discretion.

Right to Refuse Orders

We reserve the right to refuse or reject any project order at our sole discretion, without the obligation to provide an explanation.

Client Responsibilities

Information Accuracy

Clients must provide accurate and complete information necessary for the execution of services.

Communication Protocol

All communications must remain strictly within our official ticketing system. Direct messaging or unauthorized communication channels are prohibited and may result in delays or the termination of services.

Client Inactivity Policy

If the Client fails to respond for 30 calendar days after the project deliverables (e.g., source files or agreed-upon work) have been uploaded to the ticket, the order will be considered completed. The assigned worker will receive payment accordingly. No further revisions or claims will be entertained unless a new order is placed.

Dispute Submission

Disputes regarding deliverables, timelines, or other concerns must be raised within 30 calendar days of project delivery. Beyond this period, disputes will no longer be accepted.

Discord Account Responsibility

Access to certain features of our Service requires a valid Discord account. You are solely responsible for maintaining the confidentiality of your Discord account credentials and ensuring its secure use. All activities carried out under your Discord account are your responsibility. Any unauthorized access or misuse must be reported to us immediately.

Deliverables and Intellectual Property

Ownership

Macan Studios retains ownership of all deliverables until full payment is received. Upon payment completion, ownership rights are transferred to the Client.

Portfolio Rights

Macan Studios reserves the right to showcase completed projects in its portfolio unless explicitly restricted by the Client through a written agreement.

Payment, Revisions, and Project Scope

Payment Policy

All orders must be paid in full upfront before work begins. Clients are responsible for any transaction fees incurred during payment.

Portfolio Rights

Once payment is confirmed, the assigned worker will commence work on the project. No work will begin until the payment has been received and verified.

Revisions Policy

1. All orders include up to three free revisions unless explicitly agreed otherwise during the order process.
2. Free revisions are limited to minor adjustments, such as typos, small design tweaks, or minor functionality corrections.
3. Significant changes that alter the scope of the original agreement (e.g., new features, redesigns, or functionality overhauls) will be subject to additional charges, which will be quoted separately.

Delivery Time and Revisions

1. Revisions, even minor ones, may extend the original delivery time depending on their complexity. The revised timeline will be determined by the assigned worker.
2. Any additional features or "add-ons" requested during the ongoing project will incur extra charges and may further extend the delivery time.

Scope of Work

The project will be executed strictly as per the original agreement made at the time of order placement. Revisions do not entitle Clients to modify the project scope or request features not included in the initial agreement.

Add-Ons and Mid-Project Changes

If the Client requests additional features, functionality, or modifications beyond the original agreement while the order is still in progress:

1. A custom quote will be provided for the requested changes.
2. Additional payment must be made upfront before the new work begins.
3. The delivery time will be extended accordingly, based on the scope of the requested changes.

Refunds and Dispute Resolution

No Refund Policy

Macan Studios operates under a strict no refund policy. Once work has commenced following payment, no refunds will be issued unless the worker fail to deliver the project within the agreed-upon delivery timeline.

Refund Exceptions

If a refund is granted due to failure to meet the agreed delivery time, the refund will not include any transaction fees incurred during payment. These fees, such as cryptocurrency transaction costs, are non-refundable and the responsibility of the Client.

Arbitration

All disputes will be resolved through arbitration in accordance with local laws governing Macan Studios.

Confidentiality and Privacy

Confidential Information

Both parties agree to maintain the confidentiality of sensitive information shared during the project lifecycle.

Data Protection

Client data will be handled in compliance with applicable privacy laws. For more details, please refer to our Privacy Policy.

Liabilities and Indemnities

Liability Limitations

Macan Studios is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our services.

Indemnification

Clients agree to indemnify and hold Macan Studios harmless from claims or liabilities resulting from the misuse of services.

Termination of Agreement

Termination by Client

Clients may terminate the Agreement at any stage by providing a written notice. Fees for work completed until termination will still apply.

Termination by Company

Macan Studios reserves the right to terminate the Agreement or discontinue services at any time if these Terms are violated. In such cases, any orders made may be forfeited, and no further services will be rendered.

General Terms

The Entire and Exclusive Understanding

These Terms (including the Privacy Policy) constitute the entire and exclusive understanding and agreement between Macan Studios and you regarding the Site, Functionality and Services, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Macan Studios and you regarding the Site, Services and Functionality.

Any notices or other communications provided by us under these Terms, including those regarding modifications to these Terms, will be given by posting to the Site and/or through other associated platforms, (the "Electronic Communication"). You agree and consent to receive electronically all communications, agreements, documents, notices and disclosures that we provide in connection with you and/or your use of the Site and Services.

Terms Modification Policy

Changes to Terms or Services

Macan Studios may revise the Terms at any time at our sole discretion and without notice. It's important that you review the Terms whenever we modify them, because, if you continue to use the Site or the Services after we have modified the Terms, you are agreeing to be bound, and to abide, by the modified Terms.

If you don't agree to be bound by the modified Terms, then you may not use the Site or the Services. Because the Functionality is evolving over time, we may change or discontinue all or any part of the Site and the Services (or any part of either or both) at any time and without notice, in our sole and absolute discretion. If you don't agree to be bound by the modified Terms, then you must not use the Site or Services.

Contact Information

Contact Us

If you have any questions about these Terms or the Functionality, please reach out to us at support@macanstudios.com.