The Information We Collect

We collect information about you directly from you and from third-parties, as well as automatically through your use of our Services.

Information We Collect Directly From You

1. Any information you provide in our ticketing system, such as the communication, payment information, including the images, files and/or all media you upload into the communication channel.
2. Any data related to your Discord account, such as avatar, user ID, username, nickname.
3. Any data provided for employment purposes, including contracts, documents, and links.

Information We Collect Automatically

1. Usage data, such as your browser type and operating system, hardware model, unique device identifiers, access times, pages viewed, links clicked, and the webpage that led you to our Services.
2. Your IP address, which we only process and temporarily store to help –
1. protect the security of our Services and prevent DDoS attacks,
2. derive your approximate location (such as state or country),
3. comply with legal obligations (such as adherence to applicable Sanctions).
4. For clarity, in no event will we use your IP address for marketing or advertising purposes and our Services are not designed to link your IP address with information that readily identifies you.

For additional information related to Macan Studios’s use of cookies and other tracking mechanisms, please check the "Our Cookies and Other Tracking Mechanisms" section below for more information.

How We Use The Information We Collect

We use the collected information for the following purposes:

Provide our Services

We use your information to provide, and enhance our services, communicate with you about your use of our Services and to to fulfill your orders, including processing payments and delivering projects.

Improve and develop our Services

We use your information to ensure our Services are working as intended, to better understand how users access and use our Services, both on an aggregated and individualized basis, to make analysis and improvements, to develop new functionality, and for other research and analytical purposes.

Offers and other communications

We may use your information for marketing and promotional purposes. For example, we may use your information to send you news and newsletters, special offers, and promotions, to conduct contests and sweepstakes, or to otherwise contact you about services/products or information we think may interest you.

Legal Compliance

We may use your information to enforce any applicable Terms of Service; comply with the law, legal process, or legal obligations; exercise or defend legal claims; detect, prevent, or address fraud; comply with law enforcement, regulatory, and tax authority related requests; security or technical issues; or otherwise protect our property, legal rights, or that of others.

How We Share The Information We Collect

We do not sell, rent, or trade your personal information. However, we may disclose the information we collect about you with:

Service Providers

Third-party vendors who assist us with payment processing, hosting, or analytics services.

Legal Authorities

We may disclose your personal information if required to do so by law or in response to a valid legal request.

Business Transfers

In the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of the business transition.

Our Cookies and Other Tracking Mechanisms

We use cookies and third-party applications to enhance user experience and collect analytics data.

Cookies

Cookies are alphanumeric identifiers that we transfer to your device through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Services, while others are used to enable a faster log-in process or to allow us to track your activities. There are two types of cookies: session and persistent cookies. Session Cookies stay on your computer during your browser session and are deleted after the session ends. We use session cookies to understand site traffic and usage, including pages visited and countries of visitors. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity.

Disabling Cookies

Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that disabling cookies may affect website functionality.

Third-Party Applications

We use third-party applications to evaluate usage of our Services. We also may use other analytic means to evaluate the Services. We use these tools to help us improve the Services, performance, and user experiences. These entities may use cookies and other tracking technologies to perform their services.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their policies before providing any personal information.

Your Rights and Personal Information Choices

You may request access to, or a copy, modification, or deletion of personal information that we have collected about you. We may request additional information to verify the identity of the requesting party before responding to a request. Please note that copies of information that you have updated, modified, or deleted may remain viewable for a period of time.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Once no longer needed, your data will be securely deleted or anonymized.

Security Measures

We employ industry-standard measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. However, no security system is completely impenetrable, and we cannot guarantee the absolute security of your data.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have unintentionally collected such data, please contact us to request deletion.

Changes to Privacy Policy

This Policy is current as of the Effective Date set forth above. We may modify this Privacy Policy at any time, and any updates will be effective upon posting on this page with a revised Effective Date. We encourage you to review this Policy regularly to stay informed about our information practices and the choices available to you.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@macanstudios.com.