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Frequently Asked
Questions
Find the answers you need and see how Macan Studios ensures excellence at every step.
Answers to Your Questions
We provide answers to the most popular questions about using the Macan Studios services.
Still have questions? Contact us
How can I get started with a project?
You can reach out through our Contact page to request a quote or check Careers if you're looking to join the team.
What’s the usual project timeline and pricing?
Smaller projects may take a week, while custom software or bots can range between 4–12 weeks. All quotes require a partial upfront payment and based on scope, details are available on our Terms page.
Do you offer refunds?
Due to the high-quality and time-consumption of the work, we do not offer refunds. We ensure clarity from the start with detailed project scopes and deliverables. Please review our Terms for full policy details.
Do you provide ongoing support?
Yes, we offer optional support and maintenance plans to keep your project updated, secure, and fully functional as your needs evolve.
What are the benefits of Membership?
VIP Members enjoy faster support, priority queue, discounts, and exclusive tools. Visit our Membership section to view pricing and all perks.